Absolutely. Every item available at Velour is 100% authentic.

Our collections are sourced through established luxury distribution channels, and each piece is verified for authenticity and quality prior to shipping.

Absolutely! We offer a 14-day return policy counting from the day the parcel was received. Any returns sent by postal services will not be accepted.
To approve a return, please,contact us at support@velour-official.com

If you receive an incorrect or damaged item, please contact us within 14 days of delivery by emailing support@velour-official.com.

In your message, include clear photos showing:

• the product tag,
  
• the item itself,
  
• and the visible defect or issue.
  

Once your request is reviewed and approved, we will provide you with a return shipping label.

After the item is returned and received by us, a full refund will be issued to your original payment method.

Enjoy complimentary shipping across the European Union and the United States.

Orders are delivered within 2–4 business days in the EU and 5–7 business days in the US. It takes 24-48 hours to dispatch the package.

Some of our bags are available in very limited quantities because they come from exclusive releases, previous collections, or small production runs.

Once a particular piece is sold out, it is rarely restocked. This allows us to offer unique, hard-to-find designs while maintaining authenticity and quality.

If you find a bag you love, we recommend securing it early - availability is limited by design.

For any inquiries, please contact us at support@velour-official.com or reach out through the Contact form located in the footer of our website. Our team will get back to you as soon as possible.